Sarah Keetley, Transformation Lead at CNTW comments: “Historically, medical dictations took up to 8 weeks to process. BigHand and our Transcription Team reduced this to same-day turnaround, and our Urgent Care staff currently benefit from a one-hour turnaround target. Patients know now that they will get both clear and timely communications, which in turn has improved safety and reduced out-of-hours risk, not least because our crisis teams have up to date records to work from.”