CNTW, one of the largest Mental Health and Disability Trusts in the England, have implemented BigHand Digital Dictation and its partner M*Modal’s speech recognition software, as part of a larger project focused on releasing time to care, improving the quality of services delivered, and improving the productivity of its health care professionals.

Sarah Keetley, Transformation Lead at CNTW comments: “Historically, medical dictations took up to 8 weeks to process. BigHand and our Transcription Team reduced this to same-day turnaround, and our Urgent Care staff currently benefit from a one-hour turnaround target. Patients know now that they will get both clear and timely communications, which in turn has improved safety and reduced out-of-hours risk, not least because our crisis teams have up to date records to work from.”

BigHand statistics at CNTW:

  • Up to 10,000 dictations processed per month
  • Dictation via smartphone used across urgent community services
  • Central Transcription Team 24/7

Find out more about how CNTW are improving patient safety by releasing time to care: