Since the implementation of BigHand, we have been able to save £21k over year one in overtime/bank payments in our medicine directorate. In addition, the transcription turnaround time decreased from 10-15 days prior to BigHand to 3-5 days (routine) with BigHand - allowing for 24 hours for all urgent letters.
The introduction of BigHand across the Trust has not only been an important component in our drive to become more cost-effective, but has improved efficiency through the reduction in turnaround times.
Since the implementation of BigHand, we have already been able to save thousands in overtime expenses associated with managing the dictation back-log.
Compared with many other IT applications, BigHand is quick, intuitive and robust. Secretaries can see new voice files in real-time, and sometimes have urgent letters ready for review before clinic is over!
Since deploying BigHand several years ago, we have seen a huge change in letters and other Dictations handled in the department - and this has been universally for the better.
© 2023 BigHand. All Rights Reserved. Various trademarks held by their respective owners.